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Privacy policy

Donnelly Bowral operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Donnelly Bowral is powered by Shopify, which enables us to offer you these Services. This Privacy Policy describes how we collect, use, and share your personal data when you visit, use, make a purchase, or otherwise communicate with us through the Services. In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and sharing of your data as described herein.

Personal Data We Collect or Process

When we use the term "personal data," we refer to information that identifies you or another person, or that can reasonably be linked to you. We collect or process the following categories of data:

Contact Information: Name, address, billing address, shipping address, phone number, and email address.

Financial Information: Credit card, debit card, and financial account numbers, payment information, transaction details, and payment confirmations.

Account Information: Username, password, security questions, preferences, and settings.

Transaction Information: Items viewed, cart contents, wish list, purchases, returns, exchanges, or cancellations.

Communications: Information you include in messages to us, such as customer support enquiries.

Device Information: Information about your device, browser, network connection, IP address, and unique identifiers.

Usage Information: Information about how and when you interact with or navigate the Services.

Sources of Personal Data

We collect data from the following sources:

Directly from you: When you create an account, use the Services, or communicate with us.

Automatically: Through cookies and similar technologies when you visit our website.

From service providers: Partners who process data on our behalf (e.g. Shopify).

How We Use Your Personal Data

We use your data for the following purposes:

Providing and improving the Services: To fulfil our contract with you, process payments, ship orders, and personalise your shopping experience.

Marketing and advertising: To send promotions via email or SMS and to display online advertising based on your activities.

Security and fraud prevention: To authenticate your account and detect illegal or malicious activity.

Communication: To provide customer support and maintain our business relationship.

Legal reasons: To comply with applicable laws or respond to legal proceedings.

Sharing of Personal Data

We may share your data with third parties under certain circumstances:

With Shopify and service providers for IT management, payment processing, data analysis, and shipping.

With marketing partners for personalised advertising.

In connection with business transactions such as mergers or insolvencies.

To fulfil legal obligations or defend our rights.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes your data to provide and improve the Services. Information you submit is transferred to Shopify and may be stored in countries outside your country of residence. For more information, please refer to Shopify's Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Security and Retention

No security measure is perfect. We cannot guarantee "perfect security." We retain your data for as long as is necessary to provide the Services, fulfil legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your place of residence, you may have the following rights:

Right to access or view your data.
Right to deletion of your data.
Right to rectification of inaccurate data.
Right to data portability.
Right to object to processing or to restrict processing.
Right to withdraw consent previously given.

To exercise these rights, please contact us at the email address provided below. We will verify your identity before processing your request.

Complaints

If you have complaints about how your data is processed, please contact us. You also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer your data outside your country of residence. For transfers from the EEA or the United Kingdom, we rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses.